Refund policy
Return & Refund Policy
At Pawtique, we want you and your furry friends to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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You must provide proof of purchase (order number or receipt).
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The item must not be damaged due to misuse, neglect, or normal wear and tear.
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
Non-Returnable Items
The following items cannot be returned:
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Used pet beds, blankets, or pet accessories
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Opened pet grooming products
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Perishable goods
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Gift cards
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Clearance or final sale items
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please email:
Include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will review your claim and arrange a replacement, store credit, or refund where applicable.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method.
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Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item received is defective;
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The item received is damaged; or
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We sent the wrong product.
We recommend using a trackable shipping service when returning products.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure.
Exchanges
We currently offer exchanges only for defective, damaged, or incorrect products. If you require an exchange, please contact us at:
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Pawtique
Email: info.pawtique@gmail.com
We are committed to ensuring a positive shopping experience for every pet owner and their beloved companions.
This version is conversion-friendly, compliant with common South African e-commerce practices, and suitable for products like the Cozy Plush Cat Nest and PawGo 3-in-1 Bottle.